No products in the cart.
Refund Policy
Digital downloads are available immediately!
But for items that need to be shipped, unless otherwise stated, it takes around 3–7 days for our partners to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
We work with on-demand order fulfillment companies with facilities worldwide!
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at info@theroguecookie.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Kezia is an illustrator and graphic designer, so she is the one who creates all the original concepts and design for digital downloads and merchendise! She loves to come up with practical, beautifully designed products that can’t be found anywhere else.
For physical products we work with sell our own designs via a print-on-demand drop shipping company. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
We also promote third party products that we recommend, though the Amazon affiliate program.
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@theroguecookie.com
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@theroguecookie.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns Policy
Unfortunately we don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@theroguecookie.com
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@theroguecookie.com with photos of wrong/damaged items and we’ll sort that out for you.
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@theroguecookie.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
If you receive a misprinted, damaged, or defective item, please submit a claim via info@theroguecookie.com within 30 days of receiving the product. For packages lost in transit, claims must be submitted within 30 days of the estimated delivery date. If the issue is due to our error, we will cover the costs.
The default return address is our facility. When we receive a returned shipment, we will send you an automated email notification. Unclaimed returns will be donated to charity after 30 days. If you do not use our facility as the return address, you will be responsible for any returned shipments you receive.
If an address provided is considered insufficient by the courier, the shipment will be returned to our facility. You will be responsible for reshipment costs once we confirm an updated address with you.
Customers in Brazil may return items within 7 days of receiving them if they regret the purchase. They must contact our Customer Service and provide a picture of the item. The return will be evaluated to ensure the product was not used or damaged. Refunds are not possible if the item has been used or destroyed.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons, therefore Printful reserves rights to refuse returns at its sole discretion.
Please note that we do not offer refunds or returns on digital products once they have been purchased and downloaded. If you encounter any issues with your digital purchase, please contact us at info@theroguecookie.com, and we will do our best to assist you.
Still Need Some Assistance?
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever. For more info on returns, please read our suppliers FAQs.
Contact us at info@theroguecookie.com for questions related to refunds and returns.
English